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Customer Service Center |
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Security Info.
- Pure Complexions uses Secured Sockets
Layer (SSL) technology to ensure the privacy of your personal
information. When you make an online purchase, our security technology
encrypts and scrambles your personal data (including your name, shipping
address, billing address, e-mail address, and credit card number) before
it is sent to us. This makes it virtually impossible for anyone other
than Pure Complexions to read it.
Our Thawte Security Seal is
displayed on the far left hand side if this screen.
- As an added security measure, we
have hired McAfee (Formerly Scan Alert) to test the integrity of our website everyday
to ensure you get the safest internet shopping experience available.
Our McAfee Secure Certificate is displayed on the far left
hand side of this screen.
- Pure Complexions guarantees'
that each
purchase you make is secure and safe.
Click here to see the
details of our credit card privacy policy.
If you are still concerned about placing your order online, you may
place your order over the phone by calling us toll free at 1-866-843-7977
during business hours: Monday through Friday from 8am-2pm EST.
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Catalog/Brochure Info.
- Pure Complexions Product Catalog:
Currently our online store is the only "product catalog" that we
have available. For those that prefer a printed catalog, we are in
the process of designing a paper version. Depending on costs we may
charge a printing fee for this service.
-
Pure Complexions Brochure (PDF): Read our brochure to learn more
about our philosophy. Share with your friends!
[You'll need the free
Adobe Acrobat Reader to view this PDF file].
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Ordering / Payment Info.
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Cancellation Policy.
- Orders may be canceled any time prior to shipment. Please contact us as
soon as possible as orders can ship the same business day they are
placed.
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Out of Stock / Back Order
Policy.
- Due to the delicate nature of the products
we offer, we prefer to buy in short runs from the manufacturers to
ensure you get the freshest products available. Although we make
every effort to keep products in stock, items may be "Out of Stock"
from time to time. You will
be unable to purchase out of stock items until they come in. You
can easily request to be notified when an Out of Stock
item is replenished by clicking the "Add to Wait List" button
located in all Out of Stock product detail screens (click on the product
title to get to the details screen). Just enter your email address and
we will notify you as soon as the product gets here. Unfortunately, if a
product has multiple sizes/colors and only some of the sizes/colors
are out of stock - you will not see an "Add to Wait List"
link. In this case, please feel free to
email us directly and our staff will be happy to let you know
when the product comes in. Generally we
re-order products with an active waiting list quicker than we re-order
products without a waiting list.
- If
the product runs out before we are able to change it in our system (this
is a rare occurrence), you
will be notified via e-mail and your order & bill will arrive without
the out of stock item. You must reorder the item when it becomes
available.
- Occasionally, the manufacturer will temporarily run out of
products, and we are unable to replenish our stock.
These Items
will be labeled "Back Ordered" in the store and will not be
purchasable until they come in. These items will also have a
waiting list option.
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Contact Us.
- To reach us by phone: Please note: we do not accept sales/solicitation calls.
Call us toll-free at: 1-866-843-7977 during
regular business hours - see below.
Fax Orders to: 1-866-843-7977 (same as above - our system detects the type of call and answers it appropriately).
- To reach us by e-mail:
For general inquiries and product info:
info@purebodysolutions.com
For sales and order related
inquiries:
sales@purebodysolutions.com
For business and marketing inquires:
business@purebodysolutions.com
For website related issues:
webmaster@purebodysolutions.com
- To reach us by mail:
Pure Complexions
29 Rossdale Lane
Weare, NH 03281
For mail orders see above Ordering & Payment Info for details.
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Business Hours.
- Shop Online 24 hours a day - 7 days
a week.
- We are available by phone
Monday-Friday from 9am - 2pm (EST)*.
- *Special Holiday Hours: We are
closed January 1st, Martin Luther King Jr's Birthday, July 4th, Labor Day (Sept 1st), Thanksgiving Eve (11/26), Thanksgiving Day (US), Black Friday (11/28), and December
24th and 25th.
- *Special Telephone Hours: Our telephone support [including phone orders and product questions] is occasionally closed when our nursing staff is on travel and/or attending seminars/meetings. We will post special closure dates and re-opening times on our Contact Us page when they occur.
- If it is outside regular business
hours, you can always leave a message or e-mail us at
info@purebodysolutions.com. We try our best to get back to you
within 1 business day.
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Related Links.
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