Privacy Policy

 At Pure Complexions, we are committed to respecting the privacy of others. Naturally, we have to collect some information from you to provide you with quality service; however, we are committed to ensuring the security of your personal information.

We believe that everybody wins when the consumer is informed, so with respect to privacy, we: (1) provide a privacy notice and a link to this Privacy Statement on all pages that ask for personal information; (2) will not sell or release your personal identifying information about you or your family without your express consent; and (3) will not knowingly collect or use personally identifying information from children younger than 13 without obtaining verified parental or guardianship consent.

By using our website, you expressly consent to our use and disclosure of your personally identifiable information according to this Privacy Statement.

Within this Policy the terms ďPure ComplexionsĒ and ďPureBodySolutions.comĒ are used interchangeably and are for all intents and purposes considered synonymous.

1.  What Information We Collect

 When you visit our website, collects basic information that does not personally identify individual users. The website collects information like which pages are visited, products that are purchased, and feedback from customers. We use this impersonal information to improve our products and services.

 We may assign your computer or browser a random number called a ďcookie.Ē  Cookies are small files that can be used to track a userís steps or automatically save your password on your computer so donít have to enter it as frequently. Some features may only be available through the use of a cookie. They are stored on your hard drive and not on our site. Most cookies are automatically deleted at the end of a session. You may decline our cookies, if your browser permits, although use of our site might then be restricted.

 When you create an account with us, you provide us information like your name, billing address, shipping address, e-mail address, telephone number, credit card account number, and the names of items that you purchase from us. We collect this information on pages where you create your account and sign up for our various services.

If you sent us e-mails, letters, or other personal correspondence, or if others send us correspondence regarding you, we may collect such information into a file.

When you subscribe to our newsletters, or submit a question, product review, or product rating, Pure Complexions, asks you for contact information (your name and email address). When you sign up for our newsletter we use your name and email address to send you our newsletter and to inform you of sales and special offers. When you submit testimonials, product reviews and or product ratings your statements will be posted on the website for the public to view. Your first name, city, and state will be displayed. However, no information that would allow others to contact you will be disclosed by  When you ask us a question, we will use your email address to send you the answer to your question and for no other purpose unless you opt in for our newsletter when you asked the question.

Email product link to a friend.
The information collected (friend's name and email address) is used to send a one time only email to the friend letting them know about the product that the user recommends.

Gift Certificates.
The information collected (Gift Recipient's name and email address) is used to send a one time only email to the Gift Recipient letting them know about the Gift Certificate that you purchased for them and any corresponding redemption information.

Affiliate Accounts.
The information collected (
your name, company's name, site name, site URL, e-mail address, telephone number, fax number, and address),  is used for account management purposes and will be used to track, process, and pay your affiliate account commissions. We may contact you using this information for any affiliate account updates and account management issues. 

2.  How We Use Your Information

 Based on the information entered into your account, we fill, ship, and provide you with information about your order. This includes basic information about whether the order was received, processed, or shipped. We ask for your phone number in the event that you canít be reached by e-mail.

 We also may use your information to keep you apprised of special offers, products, or events that we think may interest you. You can avoid receiving some of this information on your account status page.

3.  Whom We Share Information With

Credit Cards
Pure Complexions guarantees that each purchase you make is secure and safe. You will not have to pay for fraudulent charges.  Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50 of fraudulent charges.  If your bank does hold you liable for any of this $50, Pure Complexions will cover the entire liability for you, up to the full $50.  Pure Complexions will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Your personal information is encrypted using a secure server for maximum security. Basically, your credit card and billing information canít be read as it travels to our ordering system. For even more security, once we receive your credit card information, we store it on a server that isnít accessible from the Internet. All of our staff is trained on how to safeguard your personal information.

A third-party financial institution handles the credit-card transactions. Your credit-card number and personal information are only used to verify the card numbers and process the transaction. If you feel more comfortable, you can purchase your selection over the phone or by mail and check.

Product Manufacturers/Distributors
If we are out of stock of certain items, we may have third party companies ship your item to you. Third parties include our product manufacturers and distributors. We only share personal information required to ship your order (name, address, and phone number).

We do not work with any advertisers that require us to disclose individual customer information.

4. How You Can Change the Information

 If at any time you would like to change your account information, just go to our user account screen. You can change or update your email address, password, billing information, payment options, shipping options, and other information. Remember to save the information when you are done.

5. How to Stop Us From Gathering Information About You

 To unsubscribe from e-mail message, simply hit Reply to any message you receive and type ďUNSUBSCRIBEĒ in the subject field. Remember to use the e-mail address that is receiving messages from us, and we will remove you from our list. Itís that simple.

Periodically, we may ask you to notify us about your preferences for receiving notifications and special offers. You can choose whether or not to receive them. Simply follow the instructions we send and will act accordingly.

6. Protecting the Privacy of Minors

 We do not knowingly collect personal information from children without the consent of their parent(s) or guardian(s). Before signing up for services that require personal information, children under 13 are advised to obtain parental consent. By using the website, the user is indicating that he or she understands and is complying with this policy. We suggest that parents become involved with their childrenís access to the Internet to ensure their privacy.

7. How We Notify You of Changes to our Privacy Policy

 We may update this policy from time to time, whenever we change our policy, we will post a notice on our website indicating that a new version is available.  If Pure Complexions changes how it uses a user's personally identifiable information, including email address, the user will be notified by email and they may opt-out at that time. However, if you have opted-out of all communication with the site you will not be contacted, nor will your personally identifiable information be used in this new manner.

 8. Other

 By using this website, you consent to the collection and use of your information by us, as described in this Privacy Agreement. We will not monitor, edit, or disclose any personal information or communications from you without your express permission or unless weíre required to do so by the law, or in a good-faith belief in compliance of the law, in protection or defense of our rights or property, or in an emergency to protect the personal safety of our users or the public.

We want you to know that if you click on links from our site, you may be taken to 3rd party sites and are subject to their privacy policies. We cannot be responsible for the actions of 3rd parties. We encourage you to read their policies.

 We welcome questions and comments. Please contact us at:

Customer Service
Pure Complexions
7174 Pintail dr
Carlsbad, CA 92011

Toll-Free#: 1-866-799-7276
Toll-Free Fax# 1-866-843-7977