Customer Service Center
(Ordering Information)

 
  Contact Us.
  • See our Contact Us page for contact info and business hour/holiday information.
Security Info.
  • Pure Complexions uses Secured Sockets Layer (SSL) technology to ensure the privacy of your personal information. When you make an online purchase, our security technology encrypts and scrambles your personal data (including your name, shipping address, billing address, e-mail address, and credit card number) before it is sent to us. This makes it virtually impossible for anyone other than Pure Complexions to read it.
    Our Thawte Security Seal is displayed on the bottom of all our screens.
     
  • As an added security measure, we have hired Security Metrics to test the integrity of our website to ensure you get the safest internet shopping experience available. Our Security Metrics Certificate is displayed on the bottom of all our screens.
     
  • Pure Complexions guarantees' that each purchase you make is secure and safe. Click here to see the details of our credit card privacy policy.

    If you are still concerned about placing your order online, you may place your order over the phone by calling us toll free at 1-866-799-7276 during business hours: Monday through Friday from 9am-1pm EST.

 
  Catalog/Brochure Info.
  • Pure Complexions Product Catalog: Currently our online store is the only "product catalog" that we have available.
     
  • Pure Complexions Brochure (PDF): Read our brochure to learn more about our philosophy. Share with your friends!

    [You'll need the free Adobe Acrobat Reader to view this PDF file].
 
  Ordering / Payment Info.
  • All prices are listed in U.S. dollars.
     
  • You must purchase a minimum of $5.00 worth of products/samples.
     
  • For International Orders:

     
    To ensure optimal processing speeds, we only accept payment via PayPal for international orders. See our PayPal FAQ page for details.

     
  • For U.S. Online Orders:

    We accept Discover, MasterCard, Visa, & American Express.


     We also accept all forms of payment via PayPal.
    Acceptance Mark
     

  • For U.S. Mail Orders:

    We accept money orders & personal checks*.

    To place a mail order, simply place an order online & select "Check" as your payment method.

    Make check payable to Pure Complexions.
    There is a $25 charge for all returned checks.

    Mail payment to:

    Pure Complexions
    ATTN: Customer Service
    7174 Pintail dr
    Carlsbad, CA 92011
    *
    Orders will not be shipped until full payment is received.
     
  • To Fax Your Order: (only available to U.S. orders)
     
    • Fill out the below Order Form, including payment info and fax to 1-866-843-7977.
       
    • Pure Complexions US Order Form (PDF)

      [You'll need the free Adobe Acrobat Reader to view this PDF file].
 
  Cancellation Policy.
  • Orders may be canceled any time prior to shipment. Please contact us as soon as possible as orders can ship the same business day they are placed.
 
  Out of Stock / Back Order Policy.
  • Due to the delicate nature of the products we offer, we prefer to buy in short runs from the manufacturers to ensure you get the freshest products available.  Although we make every effort to keep products in stock, items may be "Out of Stock" from time to time.  You will be unable to purchase out of stock items until they come in. You can easily request to be notified when an Out of Stock item is replenished by clicking the "Add to Wait List" button located in all Out of Stock product detail screens (click on the product title to get to the details screen). Just enter your email address and we will notify you as soon as the product gets here. Generally we re-order products with an active waiting list quicker than we re-order products without a waiting list.  
     
  • For Orders less than $175: If there is an inventory error and our website accidently allows you to purchase an out-of-stock item, (this is a rare occurrence), you will be notified via e-mail that the product has been cancelled from your order (due to being out-of-stock). In this instance, we will automatically put you on the "Email waiting list" for the cancelled item. When it becomes available again, you may reorder the item at that time.
     
  • For Orders, valued $175 and higher: We offer free shipping on backordered (out of stock) items (if the item is scheduled to arrive within 2 weeks of the order date). In this instance, you will be notified by email that the product has been backordered and will be shipped separately asap.
  • Occasionally, the manufacturer will temporarily run out of products, and we are unable to replenish our stock. These Items will be labeled "Back Ordered" in the store and will not be purchasable until they come in.  These items will also have a waiting list option.
 
  Related Links.