Subscription Information

 
Benefits:
 
  • Convenient Scheduled Delivery:
    • Never run out!
    • Save Time!
  •  
  • Change or Cancel Anytime:
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  • Subscribe & Save: Save 5% - 15% (Depending on the Product)
    • Simply add a Subscription product to your Cart and the Discount will be visible.
 
  • Free Shipping on Subscription Orders > $75:

  •   Subscription FAQ:
     
    • Q: How do I sign up for a subscription?
      A: We're glad to hear you're interested! The first thing you need to do is register for a Pure Complexions customer account. Then add any product with a subscription option to your cart. Then checkout and you are done!
       

    • Q: Why should I sign up for a subscription?
      A: Do you use skin care or supplements daily, weekly, monthly? If you answered yes, then our subscription service is a great way to ensure you always have these staples in your home. And for your loyalty, we offer a 5% - 15% savings on all subscriptions. Stock up & save!
       
    • Q: How often will I receive a shipment?
      A: Subscription orders ship every 15 days, 30 days, 45 days, 2 months, 3 months, or 6 months depending on the frequency of your plan. We will do our best to keep things as consistent as possible, though factors such as holidays and weather may cause slight delays. We address these things on a case by case basis and will always use our best judgement to ensure your order arrives timely and in great condition.
       
    • Q: Can I change the order frequency?
      A: To change the delivery frequency of your subscription, please follow the steps below:
       
      1. Login to your account
      2. Wallet: Select Manage Subscriptions
      3. Click Edit Subscription on the product you want to edit
      4. Click Next Order Date and select the date you want your next order to be created, or click Term and select your desired reorder frequency.

        Please note that we are not able to make changes to orders that have already been processed. Please email us if you need assistance.

       
    • Q: What is a subscription?
      A: Our subscription service offers the convenience of having our products automatically delivered to your door at a frequency you choose. We currently offer 6 options: 15, 30, 45 days, or Monthly (2, 3, & 6). After you place your initial order, your account will be automatically billed and your order will be shipped according to your desired reorder frequency.

       
    • Q: I’m moving! How do I update my address?
      A: To change your shipping address, please follow the steps below:
       
      1. Login to your account
      2. Settings: Select Manage Address Book
      3. Click + Add New Address
      4. Enter New Address and Click Save.
      5. Go back to your account page (Click "My Account" using the navigation bread crumbs)
      6. Wallet: Select Manage Subscriptions
      7. Click Edit Subscription on the product you want to edit
      8. Click the current Shipping Address and select the new address you just added to your address book (from drop down menu).
      9. Click Save Changes

       
    • Q: How do I cancel my subscription?
      A: To cancel your subscription, please follow the steps below:
       
      1. Login to your account
      2. Wallet: Select Manage Subscriptions
      3. Click Edit Subscription on the product you want to edit
      4. Click Cancel Subscription Button (located at bottom of screen). A pop-up window will ask you, "Are you sure you want to cancel your subscription? This process cannot be undone. Continue?" Click, "OK".

       

    Please Contact us with any other Subscription questions.