For U.S. Orders: We accept Visa, MasterCard, Discover, American Express, All forms of payment via PayPal, personal checks, and money orders.
For International Orders: For security reasons, we only accept payment via PayPal. Please note: Paypal is free to use and you do not need a Paypal account to use Paypal's credit card processor. Please see our PayPal FAQ page for details.
I'm a U.S. Customer, how can I pay with a check or moneyorder? During checkout select "Check" as your payment method.
The next screen will ask for a check number. If you haven't written the check yet, just type any number in the check number blank and press continue. Make check payable to: Pure Complexions. As soon as we receive payment, we will ship your order.
Mail payment to:
ATTN: Customer Service
29 Rossdale Ln
Weare, NH 03281
I'm a U.S. Customer, can I pay using two different credit cards? Yes. For this situation, it is best to submit your order by selecting "check" as your payment option. In the special instructions section, type "will call with credit card info". At the end of checkout, our system will ask you to write your check number. Just type some random number like "11" as the check number - it doesn't matter what number you pick. Then call us and we'll process your two cards manually over the phone. If one of your cards is a pre-paid Visa/Master Card gift card, please be sure to register/activate the gift card before you call us. See next question for details. Please note: Check payment is not an option for international customers.
Can I use a Pre-paid Visa/Master Card Gift card as payment? Yes. To make an online or phone purchase, you will need to register your card. You can do this by either calling the issuing provider, or by visiting their website. This information should have been supplied to you when you received the card. It may also be printed on the back of the card. When you make an online or phone purchase, the name, address, and phone number you use will need to be exactly the same as the information you provided when registering your card. If the information you provide differs from what was provided when the card was registered, the transaction will be declined. You can verify or update your information by visiting the card provider's Web site, or by contacting them using the toll-free number provided in your card materials. If the Gift Card balance is less than your Pure Complexions order, submit the order with "check" as your payment method. Then call us - we will submit your two payment methods manually over the phone (see previous question for details).
I'm an international customer, do I have to use Paypal as my payment method? Yes, but you do not need a PayPal account to use Paypal. Please see our PayPal FAQ page for details.
I'm an international customer and I want to pay from my checking account, is that possible?
Yes, but you need to sign-up for a PayPal account. Their are no fees associated with creating a PayPal account. Once you have a PayPal account, you can use your bank account, credit card, or PayPal balance to pay for orders on our website. Go to https://www.paypal.com to sign-up today. Once you create a PayPal account, you need to add your checking account info to PayPal. To do this, simply login to your PayPal account and click on the "Profile" tab, you'll then see a link for "Bank Accounts". Click on "Bank Accounts" and on the next screen, click the "Add" button. PayPal will walk you through the set-up. If you need any further assistance with PayPal please contact their customer service line at 1-888-221-1161. Please see our PayPal FAQ page for more details.
Problems with payment.
When I submitted my credit card info, I got an Address Mismatch Error? For added security, our credit card processor uses an Address Verification Service (AVS). The billing address you inputted during checkout must match the billing address that is registered with your credit card company in order for your payment to be accepted. Your billing address is defined as the address your credit card statement is mailed to. If you get this error, use your browser's "Back" button and update your billing information and try again.
I double checked my billing address and verified it is correct, but I still get an Address Mismatch Error. What can I do? If you double checked the address and are still getting the error - one of two things could be wrong. Either your bank does not supoprt AVS security measures or the bank's AVS is temporarily down. AVS occasionally goes down for maintenance, which produces an “address mismatch” error message (even when there is none). If this is the case, use your browser's "Back" button and select a different payment type (such as paypal). Paypal is a different credit card system and works better for some cards (especially international credit cards). Paypal is free to use and does not require a Paypal account to use it. Please see our Paypal FAQ page for details.
My first payment attempt was declined (due to a wrong CVV2 #, wrong expiration date, or address mismatch). I checked my bank account online and saw pending charges for each payment attempt I made. Is my card going to be charged more than once? No - not to worry. The pending charge on your credit card is only an authorization amount or "shadow" of your payment attempt(s) - it is not an actual charge and should disappear before your next credit card statement. We do not charge your card until we ship your order. If you have any questions, please do not hesitate to Contact Us.
How can I tell if my order was successfully submitted? If you clicked "Submit Order" during checkout and arrived at the Invoice screen that said "Thank you, your order has been successfully submitted" - then your order went through fine. You should get an email receipt within a few minutes. If after you clicked Submit Order and a red error message appeared, you must correct the error (usually a credit card expiration date or cvv2 number error) and re-click "Submit Order". You may need to wait a minute or two to re-submit your credit card info. You must get to the "Thank you, your order has been successfully submitted" screen for the order to reach us. If you do not reach the "Invoice" screen, your order has not been submitted yet.
If you don't remember seeing the invoice screen, but received an email confirmation from us with the subject line, "Pure Complexions Order Confirmation #XXXX", then your order went through fine.
If you created a Pure Complexions account, you can also log into your account and check your Order History which is located on your "My Account" page - if the order went through - you will see it there. If the order doesn't show up in your Order History screen, then please contact us.
I did not get an email receipt. What do I do? After placing an order, email receipts are usually delivered to your email address within a few minutes. If you do not receive a confirmation e-mail from us, please check your spam, bulk, or junk mail folders. If you find the e-mail there, your ISP or your own software (spam-blocker or filters) are diverting our e-mail. For more information on spam filters, Click Here. If the email was not in your spam, junk, or bulk folder, the next most common reason is an email address typo - please Contact Us so we can assist you.